Terms

MAKING A PURCHASE

When you order an Item from this website you are offering to buy it for the price stated and you are making a contract with Hela Ltd, in accordance with English law. The company does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain).

To make purchases you must register and provide personal details such as your real name, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who meet these terms of eligibility, who have been issued a valid credit card by a bank acceptable by this website, whose applications are acceptable by the company and who have authorized Hela Ltd to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase.

If the issuer of your payment card refuses to authorise the payment to us or if we need to do further credit checks, we will not be liable for any delay or non-delivery in case we decide to cancel the order (in case your card details have been flagged by our fraud screening processes).

By making an offer to purchase merchandise, you expressly authorize us to perform credit checks and, where the company feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

ACCEPTANCE OF YOUR ORDER

All orders are subject to acceptance and availability. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order. Unless you cancel your order, acceptance of your order and completion of the contract between you and DHELA will be perfected when we dispatch the goods to you. The sale contract is therefore concluded in London, England and the language of the contract is English. We reserve the right not to accept your order if we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from this website whether or not that merchandise has been sold; removing, screening or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
If you require any information regarding your order(s) please contact DHELA Customer Care on +44 (0) 203 290 8220 mon-fri 9am–6pm GMT, or email info@dhela.com

PRE-ORDERS

DHELA offers products for sale that are in stock but occasionally, however, we may be waiting for shipments from our factories or we can make a special order for our customers in which case we will inform in the products page. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items that you are making an Advance Purchase. This will ensure that you receive this item in priority once the stock is available. In order to make an exclusive order on your behalf we must receive an advance payment. Your rights regarding Advance Purchase are the same as those for any other purchase at www.dhela.com; alternatively you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock. Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the website for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit card within 5 days of being advised that merchandise has become unavailable. If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 24 hours of the product becoming available on the site. Please note that on occasion certain products that are in particularly high demand will sell out during this period.

PRICING POLICY

Prices shown on the site are in GBP and are inclusive of VAT. The GBP price of a product displayed on the website at the time the order is accepted will be honored. The final price will always be in GBP. Customers buying from outside the UK will also incur carriage costs and any duties levied by the jurisdiction to which you have specified delivery. If you are a customer whose credit card is not denominated in Sterling (GBP), the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction. We are unable to offer price adjustment on items originally purchased on any special promotion. Promotions sent via email or social media are valid on the day of the publication or until the end date displayed in the promotional ad.

TAXES & DUTY

Prices on www.dhela.com include UK VAT for all EU customers when your location is within the EU. For Customers outside the EU, the website should detect your location automatically and display the prices without the UK VAT, if not it should be deducted at the checkout when you enter a delivery address outside the EU. Please note that customers outside the EU will have to pay any import duties and taxes where applicable. If this is the case, the shipping company will contact you and inform the amount to be paid prior delivering the goods. You must agree to pay Duty and Taxes prior buying from this website to ship outside the EU.

PAYMENT

We accept most credit cards including AMEX. Payment will be debited and cleared from your account upon receipt of your order by the company. You confirm that the credit/debit card that is being used is yours. All transactions are subject to validation checks and authorization by the card issuer. We take all reasonable care to make our website as secure as we can make it. All credit card transactions on this site are processed using SagePay, both secure online payment gateways that encrypt your card details in a secure host environment. We will not store your credit card details on our systems for extra security. These details will be fully encrypted and only used to process card transactions at each time. To help ensure that your shopping experience is safe, simple and secure DHELA uses Secure Socket Layer (SSL) technology and is fully PCI compliant. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this website.

INSURANCE AND DELIVERY

Hela Ltd insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (a gift, for example) then you accept that evidence of a signature at that delivery address or Post Office is evidence of delivery and fulfilment by DHELA and transfer of responsibility in the same way.

Non-UK Customers can only receive the purchase at their home address where the credit card used to purchase the goods is registered. A non-UK customer may purchase items on this website and request delivery in the UK providing he can prove he is the credit card holder. In these cases we may request copy of the credit card used to purchase the goods, proof of billing address and ID if necessary. A signature will be requested when delivering the goods. The delivery address can be a residence, a hotel (providing that the hotel can confirm that the customer is staying there during the time we deliver the goods) or at a company where the customer works in the UK.

Non-UK Customers who buy products to be shipped abroad must be aware of not buying products that we advise on our website that cannot be shipped to their country due to customs restrictions.

TRACKING YOUR ORDER

You will receive tracking instructions by email once your order has been dispatched.